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    Customer Service

      • How To Shop

      • Why Do I Need To Register To Shop

      • Why Is My Order On Hold

      • I've Forgotten My Password and Can't Log In

      • What Payment Methods Do You Accept

      • Can I Cancel My Order

      • Can I Change My Order Once It Has Been Placed

      • Why Has My Order Been Cancelled

      • Can I Order From Overseas

      • What Is Your Exchange Rate For Overseas Orders

      • The Item I Want Isn't Available Online. Will It Be Restocked

      • When Will My Order Be Processed

      • How Do I Use A Promo or Voucher Code

      • The Item I Want Is Out Of Stock Online. Can I Order From Your Store

      • What Is Pre-Order

      • What Do I Do If My Card Is Declined

      • Is It Safe To Order Online

      • Spring Bank Holiday Delivery Times

      • UK Delivery Times and Costs

      • International Delivery Times and Costs

      • Will I Have To Pay Customs Charges

      • How Do I Track My Order

      • Do I Need To Sign For My Delivery

      • Can I Change The Delivery Address On My Order

      • My Order Hasn't Arrived Yet. What Should I Do

      • What Is Your Returns Policy For Items Purchased Online

      • I Would Like An Exchange

      • How Do I Return An Item To You

      • I Am An International Customer. How Do I Return An Item

      • I AM AN INTERNATIONAL CUSTOMER. HOW DO I EXCHANGE AN ITEM

      • I Returned My Order. How Long Will My Refund Take

      • Why Haven't My Shipping Costs Been Refunded

      • Have You Received My Return

      • My Order Is Faulty. What Should I Do

      • Do you offer student discount?

      • Do you offer student discount for international customers?

      • How Do Gift Vouchers Work

      • What Time Of Day Will The Voucher Arrive

      • How Long Do Gift Vouchers Last

      • I'm An International Customer. Can I Buy A Gift Voucher

      • My Voucher Hasn't Arrived

      • I've Lost My Voucher Code

      • Do I Have To Use My Voucher In One Go

      • Can I Use A Gift Voucher And A Discount Code On The Same Purchase

      • Can I Cancel Or Return My Gift Voucher

      • What Is Your Returns Policy On Items Bought With A Gift Voucher

      • How does Pay later work?

      • What do I need to provide when I make a purchase?

      • What are my payment options with Klarna?

      • How do I pay for my order?

      • Will​ ​a​ ​credit​ ​search​ ​take​ ​place​ ​against​ ​me?

      • I​ ​haven’t​ ​received​ ​an​ ​email​ ​with​ ​my​ ​statement/payment​ ​information.

      • Can I postpone my payment due date?

      • Can I request delivery to an address other than my billing address?

      • Have you received my payment?

      • What should I do if I want to cancel my order?

      • With Pay After Delivery, what should I do if I want to return part or all of my order?

      • What happens to my statement, when I've returned the goods?

      • I've received a statement, but I've not yet received my goods.

      • How will I be refunded?

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